VirtuálníÚstředna.cz

AI receptionist

A missed call will wait for you as a message.

Unanswered calls are redirected to the receptionist. She asks the caller what they need, requests their name and number, and before you can reach anyone else, a ready-made message is in your email.

Your number remains unchanged. Only what happens when you don't answer changes.

Call in progress · 00:41
ReceptionistGood day, this call is being recorded. How may I assist you?
CallerI would like to arrange a boiler service, ideally for next week.
ReceptionistI understand. May I ask your name?
CallerPetr Beneš.
ReceptionistCan we call back on the number you are calling from?

Report in your mailbox

Caller
Petr Beneš
Requirement
Boiler service, appointment next week
Call back
+420 602 456 789
Appendix
recording + transcript

Three steps, then just read the messages

The setup is a matter of minutes on your side with the operator. The rest runs automatically.

STEP 1

Redirect unanswered calls

With the operator, you set after how many rings we take over the call. Or all of them immediately.

STEP 2

The receptionist will handle the call.

He introduces himself, listens to the caller and asks only about information not yet provided.

STEP 3

You will receive a message

Name, request, callback number, transcript and recording. By email.

It is not a data logger

The recorder waits for you to speak. The receptionist keeps asking until they have everything you need to convey.

When the caller does not give their name
The receptionist will ask. The recorder won't.
When hung in the middle
The report is compiled from what has already been said. Nothing is discarded.
When talking for too long
You will receive the request in a single sentence. The transcript remains for verification.
When time is of the essence
The report will be marked as urgent.
When in doubt
The recording is always attached to the message. You can listen to the entire call.

Who this makes sense for

Everywhere a phone cannot be answered: yet a missed call costs a job.

Tradesmen and service providers

You won't answer your phone on the roof or under a car. Yet, demand doesn't drop below the table.

Clinics and salons

The reception is occupied, and after ringing three times, the patient gives up and tries elsewhere.

Small businesses

One person does everything. He reads messages in the evening, not during a meeting.

Hotels and guesthouses

Night reception is expensive. An inquiry about an available appointment will wait until morning as a message.

Most frequently asked questions

Do I need to change my phone number?

No. You use your current Czech mobile or landline number. With your operator, you simply set after how many rings an unanswered call is forwarded.

What if the caller hangs up mid-call?

The report will be created regardless, based on what has been said up to that point. Neither the recording nor the transcript will be discarded.

Will the caller realise they are speaking to a machine?

The receptionist introduces themselves and immediately states that the call is being recorded. We do not pass them off as a human, that would sooner or later backfire on you.

Where are the recordings stored?

On servers in the Czech Republic, on our own infrastructure. For sample calls, we delete the recording, transcript and message within an hour.

How does it work technically?

We have elaborated on this in more detail in the article. AI receptionist on the phone, basic terms can be found in the glossary.

How much does it cost?

The service is currently in pilot operation, and we are setting the price list for full operation based on our first customers. Contact us to arrange specific details.

Can it handle multiple calls at once?

In the pilot phase we operate on a limited number of lines, so simultaneous calls are handled by prior agreement. For live operation we increase capacity according to your volume.

Find out what would arrive in your mailbox today.

Tell us which calls you are unable to handle. We will arrange a trial run on your number, and you will see real messages from actual calls.

Arrange a trial run